Warranty Policy

Last updated: March 2026

At Shopstiluna, we stand behind the quality of our products. This Warranty Policy outlines the coverage, limitations, and process for warranty claims for customers in the United States.

Warranty Coverage

Our products are warranted against defects in materials and workmanship under normal use and conditions. The warranty period begins on the date of purchase and varies by product category:

Clothing & Apparel: 30 days from the date of purchase
Accessories: 30 days from the date of purchase

If a product is found to be defective within the warranty period, we will, at our discretion, repair, replace, or issue a store credit for the item.

How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

Contact our customer support team at support@shopstiluna.com within the warranty period.
Include your order number, a description of the defect, and clear photos of the issue.
Our team will review your claim and respond within 3–5 business days.
If your claim is approved, we will provide instructions for returning the item (if required) and arrange a repair, replacement, or store credit.

Warranty Exclusions

This warranty does not cover:

Damage caused by misuse, accidents, or improper care
Normal wear and tear
Damage resulting from failure to follow care instructions
Items that have been altered or modified
Damage caused by washing, drying, or ironing contrary to the care label instructions
Items purchased from unauthorized third-party sellers

Non-Warranty Returns

If your issue is not covered under this warranty, you may still be eligible for a return or exchange under our standard Return Policy. Please visit our Return Policy page for more information.

Limitation of Liability

To the extent permitted by applicable law, Shopstiluna's liability under this warranty is limited to the original purchase price of the product. We are not liable for any incidental, special, or consequential damages arising from the use of our products.

Your Consumer Rights

This warranty gives you specific legal rights. You may also have other rights which vary from state to state under applicable consumer protection laws.