SHOPSTILUNA

Shipping Policy

Last updated: March 13, 2026

Applies to: USA  |  Germany  |  Denmark  |  Finland  |  France  |  Sweden  |  United Kingdom

The table below summarises our shipping times and costs for all served markets. All times are in business days (Monday–Friday, excluding public holidays).

 

Country	Handling Time	Transit Time	Est. Delivery	Shipping Cost
United States	0–2 business days	2–5 business days (Express) 5–10 business days (Standard)	2–12 business days	Free
United Kingdom	0–2 business days	4–14 business days	4–16 business days	Free
Germany	0–2 business days	8–14 business days	8–16 business days	Free
France	0–2 business days	8–14 business days	8–16 business days	Free
Denmark	0–2 business days	12–14 business days	12–16 business days	Free
Sweden	0–2 business days	11–16 business days	11–18 business days	Free
Finland	0–2 business days	14–16 business days	14–18 business days	Free

 

Note: Transit times are estimates only. Actual delivery may vary due to carrier delays, customs processing, seasonal demand, or local public holidays. Handling time begins after payment is verified and the order has been processed.

This Shipping Policy applies to all orders placed through www.shopstiluna.com. By placing an order, you agree to the shipping terms described below. We ship internationally from our fulfilment warehouse in City of Industry, California, USA.

All orders are dispatched in compliance with applicable export regulations. Delivery times quoted are estimates from the date of dispatch, not from the date of purchase.

2.1 Order Cut-Off Time

Orders placed before 12:00 AM (midnight, EST) are processed on the same business day. Orders placed after this time are processed on the next business day.

2.2 Handling Time

All orders are processed within 0–2 business days (Monday–Friday, excluding U.S. and applicable public holidays) after successful payment verification. You will receive an email confirmation with tracking details once your order has been dispatched.

Please note: Handling time is separate from transit time. Estimated delivery = handling time + transit time.

2.3 Order Verification

In some cases, additional verification may be required before an order is processed. If this applies to your order, our customer service team will contact you within one business day. This may add 1–2 additional business days to your handling time.

3.1 United States

Orders shipped within the United States are dispatched from our warehouse in City of Industry, CA.

•       Handling time: 0–2 business days

•       Express transit: 2–5 business days

•       Standard transit: 5–10 business days

•       Estimated total delivery: 2–12 business days from order date

 

Shipping is always free within the United States.

3.2 United Kingdom

Shipments to the United Kingdom are dispatched from the USA and are subject to UK customs clearance. Import duties and taxes may apply (see Section 6.2).

•       Handling time: 0–2 business days

•       Transit time: 4–14 business days

•       Estimated total delivery: 4–16 business days from order date

3.3 Germany

Shipments to Germany are dispatched from the USA and enter the EU via standard international freight lanes.

•       Handling time: 0–2 business days

•       Transit time: 8–14 business days

•       Estimated total delivery: 8–16 business days from order date

3.4 France

Shipments to France are dispatched from the USA and enter the EU via standard international freight lanes.

•       Handling time: 0–2 business days

•       Transit time: 8–14 business days

•       Estimated total delivery: 8–16 business days from order date

3.5 Denmark

•       Handling time: 0–2 business days

•       Transit time: 12–14 business days

•       Estimated total delivery: 12–16 business days from order date

3.6 Sweden

•       Handling time: 0–2 business days

•       Transit time: 11–16 business days

•       Estimated total delivery: 11–18 business days from order date

3.7 Finland

•       Handling time: 0–2 business days

•       Transit time: 14–16 business days

•       Estimated total delivery: 14–18 business days from order date

 

Country	Shipping Cost	Conditions
United States	Free — $0.00	All orders, all sizes
United Kingdom	Calculated at checkout	Based on weight & destination
Germany	Calculated at checkout	Based on weight & destination
France	Calculated at checkout	Based on weight & destination
Denmark	Calculated at checkout	Based on weight & destination
Sweden	Calculated at checkout	Based on weight & destination
Finland	Calculated at checkout	Based on weight & destination

 

United States: Shipping is always 100% free. No additional delivery charges are applied at checkout.

International orders (EU & UK): Shipping costs are calculated at checkout based on the order weight, dimensions, and destination. The exact cost will be displayed before you confirm your order. No hidden charges are added after checkout.

5.1 Carriers

We ship with trusted international and domestic carriers, including:

•       United States: USPS, UPS, FedEx, or equivalent

•       International (EU & UK): DHL, FedEx International, UPS Worldwide, or equivalent

 

The carrier used for your order depends on your destination, order size, and service availability at the time of dispatch.

5.2 Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

•       Your tracking number

•       A direct link to track your parcel with the carrier

•       Estimated delivery date (where available)

 

Tracking information may take up to 24 hours to update after dispatch. If your tracking link is not yet active, please allow one business day before contacting us.

6.1 EU Countries (Germany, Denmark, Finland, France, Sweden)

Orders shipped to EU countries are subject to EU customs regulations. Shipments are declared at their full commercial value.

VAT & Import Duties: As a non-EU seller, SHOPSTILUNA does not collect EU VAT at checkout. Depending on the order value and your country of residence, customs duties and import VAT may be applied by your national customs authority upon arrival. Any applicable fees are the responsibility of the customer.

EU Threshold: Under EU regulations, import VAT applies to all orders (including low-value goods under EUR 150 where customs duty may not apply). Please check your local customs rules before ordering.

6.2 United Kingdom (Post-Brexit)

UK Import Duties: Since 1 January 2021, the United Kingdom is no longer part of the EU Single Market. Orders shipped to the UK are subject to UK customs regulations. Import VAT (20%) applies to all goods. For orders above GBP 135, customs duty may also apply.

Any customs duties, import VAT, or carrier handling fees are the responsibility of the customer. These charges are not included in our product prices or shipping fees.

6.3 Customs Delays

International shipments may be subject to customs inspection, which can add additional days to the estimated transit time. SHOPSTILUNA is not responsible for delays caused by customs clearance processes.

Accuracy is your responsibility: Please ensure your shipping address is complete and accurate before confirming your order, including apartment/unit numbers, postal/ZIP codes, and country.

SHOPSTILUNA is not responsible for lost, undelivered, or delayed packages resulting from an incorrect or incomplete address provided at checkout. If you notice an error in your shipping address immediately after placing your order, contact us at support@shopstiluna.com as soon as possible. We cannot guarantee address changes once an order has been dispatched.

8.1 Delayed Shipments

If your order has not arrived within the estimated delivery window, please:

•       Check your tracking link for the latest status

•       Allow an additional 2–3 business days, as delays can occur during peak seasons

•       Contact us at support@shopstiluna.com if your order is more than 5 business days beyond the estimated delivery date

 

We will investigate with the carrier and provide an update within 2 business days.

8.2 Lost Shipments

If a shipment is confirmed lost by the carrier, SHOPSTILUNA will arrange a replacement or issue a full refund. Please allow up to 10 business days from the last tracking event before a shipment is declared lost.

8.3 Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@shopstiluna.com with:

•       Your order number

•       A description of the damage

•       Clear photographic evidence

 

We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

At this time, we ship to all 50 U.S. states and to the following international destinations: Germany, Denmark, Finland, France, Sweden, and the United Kingdom.

We do not currently ship to P.O. Boxes, military addresses (APO/FPO), or freight forwarding addresses for international orders. Certain product categories may be subject to export restrictions and may not be eligible for international shipping.

 

Business Address SHOPSTILUNA 407 Lincoln Road, Suite 8N-285 Miami Beach, FL 33139, USA (No retail store. Appointments only.) Email: support@shopstiluna.com Phone: +1 (512) 540-5018

Customer Service Hours Monday–Friday: 9:00–17:00 EST Saturday–Sunday: 10:00–16:00 EST Email response within 24 hours (Mon–Fri). Weekend inquiries answered Monday. Dispatch Warehouse 17300 Railroad St, Unit D City of Industry, CA 91748, USA (No retail store. Appointments only.)